Customer Support

We've answered most common questions for buyers and for artists below.
If you can’t find what you're looking for please get in touch with us.

Artzine is the European art market of the now, that connects artists with collectors.

As art lovers ourselves, we seek to breathe life into the arts world through the fusion of cutting edge technology, personal service, and an elegant and easy to use online platform.

Don’t worry, it happens to us all! Just click here to reset your password, and follow the instructions on screen.

We will be sorry to see you go, but if you want to close your account then log in, click on the edit profile link, and finally click on the cancel my account button.

If you think we can do something better, please let us know.

Artzine is Spaish based art start-up that’s run by an international group of art lovers.

For Buyers

We would be delighted to assist. Just reach out to us via our contact page and one of our team will be in touch.
Our Artist Terms state that artists must only list original artworks, not copies, created by themselves. If you believe you have received a print or copied artwork, please notify us immediately via our contact page.
We accept MasterCard, Visa, American Express and PayPal through the website. If you would like to purchase offline or use a different payment method please contact us.

From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.

Please refer to our Refunds and Returns Policy for more information.

Don’t worry, we’ve got you covered. Keep all the original packaging and take as many photos of the artwork and packaging as you can and contact us as soon as possible.

Please refer to our Refunds and Returns Policy for more information.

Shipping is calculated and displayed at checkout, and is calculated based on the size of the artwork, the location or the artist, and the delivery address.

Some online galleries claim free shipping, but actually include the price of global shipping in their listing price. We feel it is unfair for local buyers to pay the full price of global shipping, so we transprently display and charge the exact shipping amount based on the variables listed above.

Yes, we provide global shipping.
Yes, shipping insurance is included in the shipping price.
If you want to send your feedback to an artist, please send your thoughts and and the name of the painting to us via the contact page, and we’ll pass them on to the artist.

We aim to have the artwork shipped from the artist within five (5) business days, and have it delivered to you within ten to fifteen (10-15) business days depending on the location of the artist and the delivery location. This is of course, the responsibility of the artist, so sometimes it may take a little longer.

If you experience lengthy delays in the delivery of your artwork, please contact us.

For Artists

We believe that artists have an amazing gift that needs to be shared with the world, and that they should be able to build a sustainable career creating the art they love.

To this end, we provide you with everything you need to bring your art to the world; marketing, payment processing, global shipping, access to buyers, and beautiful platform on which to list your art.

We also believe that you, the artist, should reap the maximal financial rewards from your creations, and also promote your art wherever you like. This is why of this we only charge a fraction of the price of a physical gallery (30% commission to cover our costs), and don’t demand that artists sign any contracts or exclusivity deals.

It’s super easy. Just sign up as an artist, enter your details, and your account will be ready to go.

Make sure you read the Artist Terms so that you understand what the terms and conditions are for selling on this site.

No, we only charge a commission (30%) on artworks that you sell. That means if you sell nothing then you don’t pay a thing. You have nothing to loose and everything to gain by listing your art on Artzine.

No, you can list as much as you like.

We accept most kinds of artworks, as long as they are 100% original, created by you, and are not reprints, reproductions, or copies, and do not infringe on the copyright of any other person.

Your artwork needs to be the only one of it’s kind, or one of a series of limited edition prints.

Works like drawings, paintings, watercolours, and mixed media are all acceptable. Digitally or electronically created, altered or enhanced artworks are not accepted at this time.

If you would like to sell you digital art or photography, please contact us and we might be able to help you.

No, you are free to sell your artworks elsewhere. However, should your artwork sell elsewhere, you need to mark it as sold or remove it from Artzine’s site within 24 hours.
Yes, you cannot sell work on anyone else’s behalf. Nor can you resell works you have previously bought. Refer to the Artist Terms for more information.
Artzine charges 30% commission on sale. There are no other hidden fees or costs.

Your unique artist URL will be:

To view or change your unique artist username at any time, just log in, and edit your profile.

This URL can be given to anyone interested in your art, and should be posted as a link on any other sites or blogs you might have, as well as on social media such as Facebook, Twitter and Instagram.